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Chicken a go-go
THE PRESS ENTERPRISE
Albert Okura says his San Bernardino Juan Pollo store sells more chicken than any restaurant in the country.

You cannot get a bigger burrito anywhere around here for $3.35. I dare you to try. It's a foot long - or darn close - and as big around as a man's wrist. And on top of that, it's good. It's packed with slow-roasted chicken, beans, lettuce and sour cream and the fresh salsa that comes with it is the perfect accent.

If you're a fan, you probably already know that I'm talking about Juan Pollo. Albert Okura, who opened his 20th store in Moreno Valley last week, started his business in 1984, squeezed into a former donut shop in Ontario. He had intended to start a charbroiled chicken business, a la El Pollo Loco, then the hot new fast-food franchise trend.

Okura says Armando Parra, his future wife's brother-in-law, looked at this lack of square footage and told him he had a problem.

"He said you don't have room for charbroiled chicken, you have to do rotisserie," Okura recalls. Parra helped set up the rotisseries for Okura and even provided him with the recipe for the marinade used on the chicken.

Okura says he lived in a trailer behind his store for the first couple of years after he started the business. He opened and closed the restaurant himself each day and learned a lot about chicken.

"Before that, I didn't eat chicken," Okura says. "I worked at places like Burger King and Del Taco and ate hamburgers. I thought chicken was chicken." He soon found out differently.

"It took me about two years to understand it," he says, talking about how he refined the way he prepares chicken. "The brand of chicken is critical. The way they process the chicken is critical. The size of the chicken is critical."

Okura even discovered how the chickens are fed is critical. When he was buying cheaper chickens he noticed a fishy smell in his roasters. He found out the chicken he was buying were being fed fish meal. Now he only buys grain-fed birds, he says.

During his first year of business, Okura's restaurant was empty much of the time. But by the second year, word of mouth created a steady stream of customers. In 1986, he opened his San Bernardino restaurant on Fifth Street.

Okura claims that restaurant cooks and sells more chicken than any other in the country. "Seven tons a week," he says of the San Bernardino store's output. "I dare anybody to show me more chicken cooking in a fast-food restaurant."

Juan Pollo sells nothing but chicken, except for its side orders, and Okura says it will stay that way. "Most chains, when they start adding things it's because they're going broke," he says. "If you see hamburger or beef on the menu, start writing our obituary."

The chicken he serves up has a slightly crackly skin with a peppery citrus flavor and meat that is fall-off-the-bone tender and the kind of melt-in-your-mouth succulence that only comes from slow roasting.

You can order whole chickens - up to three - with various combinations of side orders. And you can get two chicken tacos ($1.35).

During the day, most folks come for the lunch special of two pieces of chicken, potato salad, rice, tortillas and a medium drink ($4.60).

The rice is not spanish style rice, but Okura says it's not supposed to be. "I'm trying to serve food that appeals to a broad base," he says. So he steams his rice in broth and adds onion and chunks of chicken. The result is better than the mostly tasteless attempts passed off as spanish rice at many Mexican restaurants.

This Chicken Will Wing It's Way Into Your Heart
THE SAN BERNARDINO COUNTY SUN - August 3, 1986

By Norman Baffrey - The Sun

August 3, 1986 - Dining out

When it comes to chicken, we have lived with Kentucky Colonel, Pioneer, Church's, Pail O' and other fast-food fowl factories. Then, along came the 'spices' - The Crazy Chicken (El Pollo Loco), and Popeye's with its Cajun touch.

Well, it's about time to put an end to the controversy over who's better than whom. For my money, Juan Pollo wins - wings down.

Chicken is one of our most versatile foods, and none of the medical authorities has singled it out as a health threat. In fact, it seems to be a recommended alternative to everything else.

I have had it boiled, broiled, char-broiled, baked, barbecued, sauteed, deep fried, steamed, boned, flattened, rolled, stuffed, shredded, diced, hot and cold - every way but raw. I'll bet just about every national cuisine has its own chicken specialty.

The history of Juan Pollo, not surprisingly, can be traced to Mexico. Albert Okura, who worked for Burger King for eight years and Del Taco for three, visited Mexico with his friend and partner, Armando Parra. The rotisserie method of cooking chicken there fascinated Albert.

Following that trip, Armando developed a secret seasoning. So, combining the seasoning and the rotisserie method, the men decided to try their luck in the restaurant business. They opened their first store in Ontario in January, 1984.

The partners experimented with various brands of chickens, which have three layers of skin. Most suppliers pluck the feathers and the first layer. Armando and Albert found a company, George's from Arkansas, that offers daily delivery of fresh birds with the top two layers of skin removed. They are a fairly uniform 3 pounds uncooked, and are less oily than most brands.

To cook the birds, they boil water, then add the special seasonings and the chickens, 50 at a time, which are marinated for four hours. A French-style rotisserie made by Old Hickory in New York is used to cook the birds.

Eighteen spits, each sporting four birds, flank a central, vertical gas heater. Juices and fat cascade onto other birds below and end up in a troth, never sputtering on the flame. The chickens turn slowly for two hours, until they are a golden brown.

The result is absolutely the juiciest, tenderest, most succulent chicken I have ever eaten. The marinade penetrates the flesh and spreads its delicious flavor throughout, not just in the skin.

Haven't you always wished the rest of the chicken tasted as good as that first bite? Well, this one does. I was so enamored of this chicken, I went back four times the first week and even drove to Ontario to meet the owner.

Now the prices. A whole chicken with 10 corn tortillas and salsa sells for $6.39. Flour tortillas may be chosen instead, but you must specify. If you buy two whole chickens ($12.78), you get one free, plus 30 tortillas and salsa. Believe me, a large family would cluck for days over this meal.

A half chicken (five tortillas and salsa) is $3.19 and two pieces of chicken only $1.60. They also have a chicken sandwich on a french roll and a chicken burrito for $2, and a chicken taco, taquito or tostada for 79 cents. The menu also features a very tasty pollo rice. The rice is not instant, but real rice, steamed and mixed with shredded chicken and green onions. A nice potato salad and pinto beans also are available. Other side orders include nachos, corn on the cob and french fries. Soft drinks, lemonade, ice tea, Hawaiian punch, orange and pina colada bangs come in small, medium and large at 50 cents, 65 cents and 79 cents.

The decor is standard fast food: and order and pick-up counter with booths and tables in bright, cheery colors. A pleasant, young staff seems as excited about the product as I am. Mario Manzo is the manager of the San Bernardino branch, which opened on 5th street near Mount Vernon in January. The original is at 1702 South Euclid Avenue in Ontario.

Owner Al Okura tells me he sells more than three tons of chicken a week in Ontario, and I don't doubt it. San Bernardino ought to be good for five tons, once the public catches on. All the employees are bilingual, so you may order in English or Spanish.

I predict that Juan Pollo ("Johnny Chicken") will become the most popular bird in the area. I can't crow loud enough!

Norman W. Baffrey is Cultural Director of the city of San Bernardino, is author of the "City Cookbook" and has taught gourmet cooking classes for many years. He is also a member of the Southern California Restaurant Writers Association.


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